Payments for research study participants are issued using personalized, re-loadable, MasterCard-branded, stored value cards (i.e., a debit card). 

How do I use my Vincent payment card?

Withdraw funds from an ATM: Vincent cards can be taken to any ATM that displays the MasterCard® acceptance mark and withdraw cash. Simply swipe the card and enter your PIN number. Certain ATMS offer one free withdrawal per card load, including Citizens Bank, Huntington Bank, and certain PNC ATMs. After the first withdrawal, you will be charged a fee for additional withdrawals. Avoid ATM fees by withdrawing your payment in full.  When using your Vincent card at an ATM, you may only withdraw up to $500 per day. Card balance inquiries made at an ATM will result in a fee; see the back of your Vincent card for a website or phone number to check card balance for free.

Use as a MasterCard® debit cards: Vincent cards can also be used anywhere that MasterCard® debit cards are accepted, just provide the card at checkout.  Make sure you know the balance on your card; if you are making a purchase for more than the amount loaded on the card, your purchase may be declined. You may receive cash back at a store that offers this option for in-store purchases, up to the remaining value stored on your Vincent card; the PIN code must be provided. If using your Vincent card for an internet transaction, you first need to register your card with www.paynuver.com.

How do I check my card balance?

You can check your card balance at www.paynuver.com or call 1-888-743-8863. This website and phone number and website are printed on the back of your Vincent card.

What if I forget my PIN?

Reach out to our research team at sleepneuro@upmc.edu. One of our team members will be able to reset your PIN.  

Can I throw away my card once it is empty?

Please keep your Vincent card even if the is $0 on the card. This card is reloadable. You use it to receive research study payment at UPMC and the University of Pittsburgh until the expiration date specified on the front of the card.

What if I want to dispute a charge made to my card?

You must register your card with www.paynuver.com to dispute charges or make internet transactions.